Terms of Service

2. What the Service is

GetShopSync is a multi-tenant product information management service. It holds structured product records, governs who may change them, measures whether they are complete, and publishes them to a connected commerce platform.

Features may include multi-catalogue accounts, role-based access, batch import, product editing, AI-assisted extraction of product content from supplier web pages, completeness scoring, file and datasheet storage, and synchronisation with third-party commerce platforms.

We may change, add to, or withdraw features, and may introduce or adjust usage limits and plan tiers. Where a change materially reduces functionality you rely on, we will give reasonable notice where it is practical to do so.

Descriptions on the Site are a description of the product, not a warranty. The binding description of what you are buying is your order form or quotation.

The Service is offered for business use. It is not intended for use by a natural person for purely personal or household purposes.

3. Accounts, access and security

Access requires authentication through our identity provider. You must give accurate registration details and keep them current.

You are responsible for:

• all activity under your account and under the user seats you create;
• keeping credentials and any multi-factor authentication confidential;
• removing access promptly for people who leave your organisation;
• assigning roles and catalogue access appropriately, on a least-privilege basis.

Tell us promptly if you believe there has been unauthorised access to your account.

We may suspend access where we reasonably believe there is a security risk, abuse, non-payment, a legal requirement, or a material breach of these terms.

4. Fees, trials and pilots

Plan fees, setup fees, product-capacity allowances and payment terms are those stated in your order form, quotation or invoice. Prices are quoted in South African Rand and exclude VAT unless stated otherwise. AI model usage, where enabled, is billed by the AI provider to the API key you supply.

Payment is by debit order or card, on the cycle stated in your order form.

A pilot may be limited by duration, catalogue, or capture volume. Its scope and success criteria are those agreed in writing.

Unless otherwise agreed, fees are not refundable once a billing period has started, except where the law requires otherwise.

We may suspend the Service for amounts overdue, after giving you notice and a reasonable opportunity to pay.

5. Your content

"Customer Content" means the data, text, images, files, URLs, product information and configuration you or your users put into the Service, including content produced by capture features at your instruction.

You own your Customer Content. You grant us a non-exclusive licence to host, process, transmit, display and make technical copies of it, solely to provide, secure and support the Service — including backups and troubleshooting.

You confirm that:

• you have the rights and lawful basis needed to put that content into the Service and process it;
• it does not infringe anyone else's intellectual property, privacy or other rights;
• product claims, pricing and any regulated product information you publish through the Service comply with the law that applies to them.

We do not claim ownership of your catalogue. If you send us feedback about the Service, we may use it without owing you anything for it.

6. AI features, and their limits

The Service uses artificial intelligence, including third-party large language models, to extract, draft and transform product content ("AI Output").

AI Output is probabilistic. It can be incomplete, inaccurate, out of date or simply wrong. It may omit a critical specification, misread a unit, or attribute a feature to the wrong product.

You are responsible for reviewing, correcting and approving AI Output before you rely on it, publish it, or synchronise it to a storefront. The product is built to require this: captured records stay as drafts until a person approves them.

Completeness scores tell you whether a field is present. They do not tell you whether its contents are correct, lawful or fit for purpose.

We do not warrant that AI Output will match a supplier's page exactly, comply with any product-labelling or safety standard, or be free of third-party copyright material.

To the fullest extent the law allows, we are not liable for loss arising from AI Output, including incorrect product data, failed listings, consumer claims, or commercial decisions made in reliance on it.

You supply your own AI provider API key for capture features. Model spend is between you and that provider. GetShopSync may still enforce product-capacity limits on your plan so catalogue size stays within what you purchased.

7. Supplier websites and content you ask us to fetch

Capture features retrieve content from web addresses that you supply.

You decide which addresses to target. For every one, you confirm that you have the legal right to access it and use its content, including compliance with:

• that site's terms of use and access rules;
• copyright, database and trade mark law;
• computer-misuse and cybersecurity law;
• any agreement between you and that supplier or content owner.

The fact that the Service is technically able to retrieve a page does not give you permission from anyone to do so. Where a site prohibits automated access, do not use the Service against it unless you have a separate right to.

We apply technical limits — rate limiting, and protection against requests to internal network addresses — to protect our own infrastructure. Those are not a legal clearance of your intended use.

You indemnify us against claims, damages and reasonable legal costs arising from your use of capture against a third-party site, an alleged breach of that site's terms, or an intellectual property claim relating to content captured at your instruction.

Supplier sites change and may block automated access without notice. We are not responsible when extraction stops working as a result.

8. Third-party platforms

The Service integrates with third parties, including a commerce platform, an identity provider, a managed database, object storage, and an AI provider.

Your use of those services is governed by their own terms. We are not a party to them and are not responsible for their availability or their acts and omissions.

Credentials you store in the Service — commerce API keys, for example — should be least-privilege and rotated if you believe they have been exposed.

Synchronisation may create or update products on a connected platform. You control approval and publishing within the Service. We are not responsible for storefront outcomes, search rankings, sales performance, or a marketplace policy decision.

9. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which forms part of these terms. In summary, you must not use the Service unlawfully, attempt to reach another customer's data, circumvent usage limits or access controls, resell it without our written agreement, or use it to overload a third-party site.

10. Intellectual property

We and our licensors own the Service, the Site, the software, the branding and the documentation. Nothing here grants you rights in them beyond the right to use the Service under these terms.

You may not copy, modify or create derivative works of our software, except where the law gives you a right that cannot be excluded by agreement.

11. Personal information

How we handle personal information is set out in our Privacy Notice and POPIA Information Notice.

Where you put other people's personal information into the Service — your staff users, for example — you are responsible for having a lawful basis and for giving those people whatever notice the law requires.

12. Availability, support and maintenance

Unless a separate written service level agreement applies, the Service is provided on an as-available basis. We aim for reasonable availability and do not promise uninterrupted operation.

Support hours and response targets are those on your plan or in your order form.

We carry out maintenance. Where a change is disruptive we will schedule it outside South African business hours where we practically can.

13. Disclaimers

To the fullest extent South African law allows, the Site and the Service are provided as-is and as-available, without warranties of any kind, express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement.

In particular we do not warrant that the Service will meet your requirements or be error-free, that AI Output or captured content will be accurate, that an integration will remain compatible with a third party's API changes, or that data will never be lost. Keep independent backups of catalogue data that matters to you.

Nothing in these terms excludes liability that cannot be excluded under South African law.

14. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss; loss of profit, revenue, goodwill, data or business opportunity; or the cost of substitute services — whether the claim is in contract, delict, statute or otherwise, and even if we were told the loss was possible.

Subject to the paragraph above about liability that cannot be excluded, our total liability arising out of the Site or the Service in any twelve-month period is limited to the fees you paid us for the Service in that period, or R1 000 if you paid nothing.

These limits apply to claims about AI Output, third-party sites, third-party platforms, and suspension or termination.

15. Indemnity

You indemnify us, our directors and our employees against claims and losses arising from your Customer Content; AI Output you publish or rely on; your use of third-party sites or your breach of their terms; your breach of these terms; your breach of the law; and disputes between you and your own customers or suppliers.

16. Term and termination

These terms apply for as long as you use the Site or the Service.

Either party may end a paid subscription as set out in the order form, or if it is silent, on 30 days' written notice ending at the close of a billing period.

We may suspend or terminate immediately for material breach, unlawful use, non-payment, or a risk to other customers or to our systems.

When your access ends, you may export your catalogue as CSV before the account closes. We may delete or de-identify Customer Content after a reasonable retention period, subject to legal holds and our Privacy Notice.

17. Events outside our control

We are not liable for delay or failure caused by something beyond our reasonable control, including network failure, an outage at a cloud, AI, identity, payment or commerce provider, load shedding, industrial action, war, epidemic or government action.

18. Changes to these terms

We may update these terms by publishing a revised version with a new date. Where a change is material we will tell account contacts by email or in-product notice. Continuing to use the Service after the new date means you accept the change, unless the law requires a different process.

19. Governing law and disputes

These terms are governed by the law of the Republic of South Africa.

Subject to any consumer or data-protection right that cannot be contracted out of, the courts of South Africa have jurisdiction, and the parties agree to the Western Cape Division, Cape Town as the preferred venue.

Before starting litigation, both parties will attempt to resolve the dispute in good faith for 15 business days after written notice of it.

20. General

These terms, together with your order form and our Privacy Notice, are the entire agreement about the Site and the Service, and replace earlier discussions — except that nothing excludes liability for fraudulent misrepresentation.

If a provision is invalid, it is severed and the rest stays in force. A failure to enforce a right is not a waiver of it. You may not assign these terms without our consent; we may assign to a group company or a successor.

Legal notices to us go to legal@getshopsync.com. We will send notices to you at your account email address. These terms are in English, and the English version governs.

21. Contact

Smart Station (Pty) Ltd — operator of GetShopSync.